Terms & conditions
Terms and conditions
Please make sure you have read and agree to the terms and conditions when placing an order.
Receipt of an order by Rose Cottage Country Kitchen is accepted on the understanding that this has been done.
Terms & conditions
We value your custom and would ask you to read the information below before ordering.
Prices – are in £ Sterling.
Delivery – we can only accept orders and delivery to addresses within the UK. Please make sure you provide a delivery address where you or someone else you instruct will be able to sign for receipt of your order. No responsibility will be accepted if the carrier has to leave the goods on your doorstep.
Cancellations & returns – orders can be cancelled by email, telephone or post within 3 working days of ordering. If the goods have been dispatched by us, cancellation will only be accepted on receipt by us of the returned goods in their original packaging. All returns to us are at your own expense. No cancellations will be accepted if made later than 7 working days after receipt of the goods by you. In the event of cancellation and in accordance with these terms, a full refund will be made. In the event of cancellation after the goods have been dispatched by us the refund will only be made on receipt by us of the returned goods less any return carriage charges not paid by you.
Complaints – if you have cause for complaint, please get in touch with us before returning the goods. We would advise customers to open boxes and check contents as soon as possible. Return costs are not prepaid. Postage or other return costs will be at the customer’s expense and will be reimbursed by us only in the case of goods being inedible or broken or damaged in transit.
Payment – should be made in £ Sterling only by credit or debit card through Paypal on this website or by cheque when sending the order form on this site. Please note that if paying by cheque, goods will not be released until payment is cleared through the banking system.
Availability – we do our best to have a full selection of goods in stock but in the event of a product being unavailable, we will contact you to suggest an alternative. Normally you should receive your order within a week of payment being received by us and we will contact you if there is likely to be a delay.
Intellectual property – all rights including without limitation copyright, design and trademark rights in this website are owned by Rose Cottage Country Kitchen.
Changes – we reserve the right to change, modify, substitute or remove without notice any information from this site if required.
Force majeure – No liability will be accepted by Rose Cottage Country Kitchen for any failure or delay in performance which is wholly or partially due to acts of god, war, fire, explosion, riot or civil commotion, restriction by government or other competent authority, strikes, lockouts, failure in supplies or any cause whatsoever beyond the control of the seller.
t/a Rose Cottage Country Kitchen
Nairn IV12 5NZ
Tel: 01667 455671